Frequently asked questions (FAQ)

Patients/Parents are responsible for accurate and up to date health card information.

Please bring your health card for each visit. Failure to provide accurate and up to date health card information will result in your claim to OHIP being rejected. Rejected claims are subject to $20.00 administrative fees plus the cost of visit.

Please notify our staff of changes to your mailing address, email address or telephone number.

For emergency care, please call 911 to arrange transport to your nearest emergency department.

Our hours of operation vary by location. Please use the Clinic Finder to check for the hours of the clinic near you. We also offer virtual appointments during the following hours:

Virtual care services are open 8 am to 8 pm on weekdays and 9 am to 5 pm on weekends.

MD Connected has telemedicine clinics across Ontario. Please use the Clinic finder to find an MD Connected location near you.

For the safety of our patients and team members, MD Connected has temporarily closed or reduced operational hours in various clinics. We invite you to schedule a virtual visit with a doctor by clicking Log In / Register and once logged in you can book an appointment.

Absolutely! MD Connected’s offers virtual care services to connect you with our doctors by phone or video, from the comfort of your own home. Virtual visits are available anytime between 8 am to 8 pm on weekdays and 9 am to 5 pm on weekends. You can register for a virtual appointment by clicking Log In / Register and once logged in you can book an appointment.

Click Log In / Register and create your free patient account. Once in your account, you can click the Book an Appointment button and complete the process to request a consultation with a doctor.

Yes. Like our walk-in clinics, MD Connected also provides patients with the option for same day virtual visits. To get started click Log In / Register and follow the steps to create an account. Once logged in you can book a same-day appointment with one of our physicians.

If you selected a phone consultation, it is important that you check the privacy settings on your phone to ensure that you can accept private calls. In some cases, the number the doctor is calling from may appear as private and it is possible it was rejected by your phone’s settings.

In the event you missed the chat, call, or video appointment, please email us at mydoc@mdconnected.ca or message us on the chat in the bottom corner of the website and we will be happy to assist.

During registration you will be prompted to add the details of your preferred pharmacy. Once the consult is complete, and if you were provided a prescription by the doctor, your prescription will be faxed directly to your listed preferred pharmacy.

MD Connected also offers home prescription delivery. Simply opt-in for this service during registration and your prescription will be delivered right to your door from our accredited pharmacy partner.

All medical documents will be sent to the email provided during registration. If you do not receive your medical document on the same day of you consultation, please email us at mydoc@mdconnected.ca and we will gladly assist.

If you have not been contacted about your lab or imaging results it is very likely that we have not received them yet or the results were negative. To inquire, please email us at mydoc@mdconnected.ca.

MD Connected offers consultations in numerous languages including English, French, Italian, Mandarin, Farsi, Hindi, Punjabi, Urdu, Gujarati, and Arabic.

MD Connected has industry leading wait times due to our large roster of medical practitioners. However, wait times will vary by location. To get an estimate feel free to message us on our webchat.